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FAQ

Frequently Asked Questions

Quick answers to common questions about partnering with KOI.

We discuss terms individually based on your volume and experience. Contact us to get started.
Registration takes about 5 minutes via our partner portal. You need an email address and a connected wallet. No passport or company registration required.
Standard rates are 3% on pay-in and 1% on pay-out. High-volume traders can negotiate up to 4.3% combined rate.
No. Individual traders are welcome. Personal UPI accounts work perfectly.
Yes, UPI works with personal accounts. You just need a smartphone with any UPI app (Google Pay, PhonePe, Paytm).
UPI is regulated by the Reserve Bank of India (RBI) and NPCI. Our platform operates with licensed entities and full compliance. We work only with clean, verifiable traffic.
UPI transactions settle in under 2 seconds, 24 hours a day, 7 days a week. Including weekends and holidays.
Our support team handles issues within minutes. We have a dedicated chat system — just ping the support team in your shift channel.
Yes. Deposits are fully refundable after 30 days of inactivity. No questions asked.
We are open to partners worldwide. However, UPI processing requires Indian bank accounts. If you can arrange them, nationality does not matter.

Compliance review required: answers 3, 6 and 9 contain claims (combined rate, "licensed entities and full compliance", unconditional refunds) that conflict with other pages and need owner/legal sign-off before launch — see Section 4 and Section 24 of the specification.

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